Privacy Policy Saga Hotel & Apartments
- Saga Hotel & Apartments handle your personal information in different ways, such as when you book our services, stay overnight at our hotel or apartment building, use services we provide and also other contexts. In our privacy statement, you will find more information about our processing of personal data. You may also contact us at post.oslo@sagahotels.no for further information. We process your personal data in accordance with the current local personal information act, hereinafter GDPR.
- Our company Saga Hotel As organization number 990367477, Eilert Sundts Gate 39, 0259 Oslo, is responsible for processing personal information in our booking, billing and hotel management systems. We are also the processor for our marketing and mailing emails to our customers and contacts.
- In connection with any bookings made by you or by others on your behalf, we process the personal information we need to fulfil the agreement on booking and purchasing services. This is information you have provided us with directly or that you have given us through a travel agency or agent. We process information about things such as your identity, your contact details, and your payment information. In some cases, we will save your passport number. In addition, we handle other information you have given us, and which is relevant to your stay with us. This may be information about allergies or about special requests for your stay. We register all purchases and orders you make with us such as food and beverages, transportation etc. to be able to provide such service. We process this information as long as it is necessary to fulfil the booking agreement with you, and as long as applicable laws or regulations require us to do so.
- If you sign up for our newsletter, we will save and use your information to send you news and offers. We will also use your email address or phone number to send you news and offers within existing customer relationships rules. You can withdraw any consent you have given us at any time. You can also reserve your right to consent to receiving marketing in existing customer relationships. To do this, send an email to post.oslo@sagahotels.no
- We will process data that includes personal information for troubleshooting and correcting errors, improving our services and technology we use, and analyzing usage and user behavior. Furthermore, we will process personal information to verify your identity, including verifying your identity in connection with your use of our digital services. We anonymize data and create statistics as far as possible but will also need to process personal data for development, troubleshooting, statistical and security purposes.
- If you contact our customer service department or otherwise address us with requests, we will process the personal information you provide as it is necessary to be able to answer and log into your inquiry. The basis for these legitimate interests is fulfilling agreements with you or answering your questions. In addition to the treatment described in our privacy statement or based on your consent, we may or may not process personal data when the applicable law, including the Personal Information Act and the GDPR, valid government order or court requires us or allows us to do so.
- We will not disclose your personal information to third parties unless you have consented to this, or unless applicable law, including the Personal Data Act and GDR, valid government orders or courts allow us or require us to do so. For the record, we wish to state that our use of data processors to process information on behalf of us is not considered disclosure.
- You as a private person have more rights under the Personal Information Act. You have the right to request access, rectification or erasure of any personal information we are processing about you. You also have the right to demand restriction of processing, object to processing and claim the right to data portability.
- We use cookies to improve the user’s experience of our web pages. A cookie is a small text-based data file that is placed on your device. The cookie helps us to see what type of content and pages are visited on our site. Information stored using a cookie may be things like how the site is used, what type of browser you are using, and which web pages you have visited. A permanent cookie is left on your device for a certain amount of time. A session cookie is stored randomly in your device’s memory while on our websites. The session cookie disappears when you close your browser. We use both permanent cookies and session cookies. If you do not want our website to place cookies on your device, you can turn off cookies in your browser. Turning off cookies will reduce the functionality of some of our web pages.
- Saga Hotel and Apartments wishes to offer our guests the best possible hotel stay according to each guest’s preferences and purchase history. Based on our legitimate interests, we will use information we have received from you about your preferences for rooms and information about your purchase with us to offer you a more personalized stay. This information is collected based on your purchases with us and any wishes you express to our employees. The information will not be delivered to others. You can reserve the right against allowing us to use your information for personalizing your stay. You can do this by sending an email to post.oslo@sagahotels.no